One Year Warranty

A warranty is a crucial aspect of consumer protection, providing assurance regarding the quality and durability of a product. At Meraki, we offer a one-year warranty on our products, which signifies our commitment to quality and customer satisfaction.

The one-year warranty, which is effective from the date of delivery, covers any manufacturing defects that may arise during normal use of the product. This warranty is a testament to the craftsmanship and materials used in our products, ensuring that customers can wear their pieces with confidence.

It is important to note that the warranty does not cover damages resulting from misuse, accidents, normal wear and tear (including scratches), fading of gemstones, or lost items. For instance, exposure to harsh chemicals, excessive moisture, or improper storage, which can compromise the integrity of our pieces. Therefore, proper care and maintenance are essential to prolong the life of the product

In the event that a defect is identified within the warranty period, customers are encouraged to contact our support team. We will assess the issue and determine the appropriate course of action, which may include repair or replacement of the item. This process is designed to ensure that our customers receive the highest level of service and satisfaction. It is advisable to keep the original purchase receipt, as it serves as proof of purchase and is required for any warranty claims. 

Our one-year warranty not only provides peace of mind but also reflects the quality assurance that Meraki stands behind. By choosing our jewelry, customers can be confident in their investment, knowing that we are committed to delivering exceptional products and service.